migration

WHY HAVE iBURST LAUNCHED THE NEW PACKAGES?

iBurst has launched the new packages to simplify its offering to its customers.  The new
packages are available to new and existing subscribers.  Should our existing customers
feel that one of the new packages are better suited for their needs, they may complete
a migration form so that a migration may be completed.

What does a Downward Migration mean?

Downward migration: defined as moving to a package with a lesser subscription value
and has nothing to do with the data allocation

What does a Upward migration mean?

 

Upward migration: defined as moving to a package with a higher subscription value and
has nothing to do with the data allocation

 

What are my options as an existing customer to move to the new packages?

 

You may remain on your current package or you can request a migration to a one of the
new packages.

 

How much will an upward migration cost?

 

Upward migrations – are free and allowed on 24month and M2M packages.

 

How much will a downward migration on M2M cost?

 

Downward migrations on a Month to Month contract cost R99 per migration.

 

Can I downward migrate my 24 month contract and how much will it cost?

 

Use the migration calculator to calculate the cost. Click here to download the
calculator

 

 

Can I downward migrate my 24 month contract and how much will it cost?

 

 

Use the migration calculator to calculate the cost

Where do I get a migration form?

 


Click here to download the migration form
Complete the form, and fax the form and a copy of your ID to (086) 653 2501
Once the migration form is received, migration will be completed.

What happens to my data carryover when I migrate to a lower package?

Only the amount of the lower package data bundle will be carried over.  Any extra
data carryover, if applicable will be forfeited.

When will my migration take place?

Migrations request forms received before the 20th of the month will be completed on the first day of the next month and migrations received after the 20th will be completed on the first day of the month thereafter.

What is Pay-Per-Use (PPU) and will it be automatically activated on my account upon migration?

Pay-Per-Use is where additional data used above the month's allocation will be billed at a per megabyte rate. Yes, Pay-Per-Use will automatically be activated on your account. Should you wish to opt out of pay per use, you should un-tick this option on the migration form.  Opting out of Pay-Per-Use means that upon reaching your data limit for the month, your service will either be throttled or capped, depending on your package. When this happens, you are required to top up with bandwidth booster in order to continue normal service.

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